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Known HCM brand plus metro location and mid-level seniority create moderate applicant competition.
Payroll domain and regional legislative knowledge make skills moderately industry-specific but still transferable.
Explicit 5+ years, payroll qualification, supervisory and EMEA payroll requirements increase screening strictness.
Manage team delivering outsourced payroll services ensuring service excellence and customer satisfaction.
Set and measure individual and team objectives; identify skills gaps and organize training to meet business goals.
Lead talent management activities including hiring, performance management, mentoring, succession planning, and handle customer change control and payroll process leadership.
Minimum 5 years experience managing high volume and complex payrolls; end-to-end payroll experience is a plus.
Supervisory experience in a customer services environment and managing customer relationships.
Relevant payroll qualification or relevant experience; understanding of EMEA (UK) payroll legislative requirements.
Work hours: 1:30 P.M. to 10:30 P.M. IST; ability to work flexible hours.
Strong background in payroll domain with analytical and technical expertise, particularly in payroll outsourcing or consulting.
Experience operating in multi-regional environments, especially EMEA region payroll compliance.
Proven leadership skills in managing specialized teams to deliver quality, compliant payroll services with high customer satisfaction.