Senior Associate - Operations
WNS Global Services (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3–6 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer service interactions, primarily via webchat, ensuring prompt and effective communication.
- Perform operational tasks requiring multitasking and collaboration within a team setting.
- Maintain typing speed of at least 30 WPM to handle workload efficiently during shifts and work hours.
Minimum Requirements
- Graduate degree mandatory.
- Typing speed of minimum 30 words per minute required.
- Experience in webchat customer service preferred but not mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in customer service environments with webchat exposure.
- Able to multitask and operate effectively in shift-based work schedules.
- Comfortable working collaboratively within team-oriented operations.