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Large BPO brand, generic operations role, metro location, and broad skill requirements increase candidate competition.
Low sensitivity; customer service and MS Office skills transfer across industries easily.
Moderate filters: mandatory typing speed and shift flexibility, few technical or certification requirements.
Manage customer service interactions, primarily via webchat, ensuring prompt and effective communication.
Perform operational tasks requiring multitasking and collaboration within a team setting.
Maintain typing speed of at least 30 WPM to handle workload efficiently during shifts and work hours.
Graduate degree mandatory.
Typing speed of minimum 30 words per minute required.
Experience in webchat customer service preferred but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in customer service environments with webchat exposure.
Able to multitask and operate effectively in shift-based work schedules.
Comfortable working collaboratively within team-oriented operations.