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Strong brand, mid-level generalist role, and likely metro location increase candidate competition.
Role requires specific logistics and DHL IT knowledge, limiting cross-industry transferability.
Requires explicit 5 years, logistics domain knowledge, and DHL IT familiarity.
Lead and manage the customer implementation process including setting up and coordinating the implementation team to ensure timely completion of project tasks.
Maintain communication with customers, sales, and internal teams to align on requirements, expectations, and progress throughout implementation.
Develop and enforce regional SOPs, support country IPM teams, and coordinate with various business units and IT teams to meet customer program KPIs and ensure service excellence.
Minimum 5 years of relevant work experience in logistics or related domains with demonstrated relationship-building skills.
Tertiary education or equivalent; Logistics/Transportation education background is a plus.
Strong knowledge of logistics business and DHL IT capabilities.
Work Experience Required: 5 years
Experienced in managing cross-functional project implementations and coordinating between sales, customer, and IT teams in logistics or transportation environments.
Ability to develop and enforce standard operating procedures and drive compliance to meet KPI standards.
Proficient in communication, facilitation, and interpersonal skills to manage customer expectations and lead teams effectively.