Manager – Customer Implementation
DHL (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 10–16 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the customer implementation process including setting up and coordinating the implementation team to ensure timely completion of project tasks.
- Maintain communication with customers, sales, and internal teams to align on requirements, expectations, and progress throughout implementation.
- Develop and enforce regional SOPs, support country IPM teams, and coordinate with various business units and IT teams to meet customer program KPIs and ensure service excellence.
Minimum Requirements
- Minimum 5 years of relevant work experience in logistics or related domains with demonstrated relationship-building skills.
- Tertiary education or equivalent; Logistics/Transportation education background is a plus.
- Strong knowledge of logistics business and DHL IT capabilities.
- Work Experience Required: 5 years
Ideal Candidate Profile
- Experienced in managing cross-functional project implementations and coordinating between sales, customer, and IT teams in logistics or transportation environments.
- Ability to develop and enforce standard operating procedures and drive compliance to meet KPI standards.
- Proficient in communication, facilitation, and interpersonal skills to manage customer expectations and lead teams effectively.