Operations Executive – Service & AMC
MatchLab Talent (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 2.5–4.5 LPA
Posted on 4 Sept
Reach people at MatchLab Talent
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at MatchLab Talent you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Oversee daily IT service operations, including dispatching and tracking field engineer tasks to ensure SLA compliance.
- Manage spare parts inventory, job sheet documentation, billing coordination, and AMC customer lifecycle management.
- Coordinate customer and vendor communications related to repair estimates, job confirmations, and payment collections.
Minimum Requirements
- Bachelor’s degree in business administration, commerce, information technology, or related field.
- 1-3+ years experience in service operations, field service coordination, or back-office administration, preferably in IT service/hardware industry.
- Proficiency in MS Excel/Google Sheets and ticketing systems/CRM tools.
- Work Experience Required: 1-3+ years in relevant field.
Ideal Candidate Profile
- Experienced in coordinating workflows and managing customer service lifecycles within IT service or hardware support environments.
- Strong operational focus on ticket tracking, SLA compliance, and maintenance contract management.
- Skilled in detailed documentation verification and proactive escalation management to close service requests efficiently.