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Generic operations role, metro location, and broad responsibilities increase candidate competition.
Requires field service and AMC experience, moderately limiting transferability across unrelated industries.
Explicit 1–3 years and service operations experience required, but skills are common and not highly specialized.
Oversee daily IT service operations, including dispatching and tracking field engineer tasks to ensure SLA compliance.
Manage spare parts inventory, job sheet documentation, billing coordination, and AMC customer lifecycle management.
Coordinate customer and vendor communications related to repair estimates, job confirmations, and payment collections.
Bachelor’s degree in business administration, commerce, information technology, or related field.
1-3+ years experience in service operations, field service coordination, or back-office administration, preferably in IT service/hardware industry.
Proficiency in MS Excel/Google Sheets and ticketing systems/CRM tools.
Work Experience Required: 1-3+ years in relevant field.
Experienced in coordinating workflows and managing customer service lifecycles within IT service or hardware support environments.
Strong operational focus on ticket tracking, SLA compliance, and maintenance contract management.
Skilled in detailed documentation verification and proactive escalation management to close service requests efficiently.