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Tier-1 fintech, mid-level generalist operations role in Hyderabad with broad skill requirements drives high competition.
Operational leadership and WFM skills are transferable, but financial crime regulatory experience increases domain specificity.
Multiple mandatory requirements including 5+ years, queue/WFM expertise, and decisive performance management indicate high shortlisting strictness.
Lead, develop and manage a team of specialists focused on identifying and reporting suspicious financial activities to global financial intelligence units.
Ensure operational excellence by driving performance management, capacity planning, risk mitigation, and adherence to global regulatory and internal standards.
Act as the primary escalation point for complex cases and represent team performance and challenges to various stakeholders internationally.
Minimum 5 years experience leading operational teams in regulated, high-pressure environments with performance management accountability.
Proven expertise in managing live operational queues and workforce management including real-time workload balancing and SLA adherence.
Strong performance management skills with decisive handling of underperformance and ability to prioritize competing demands independently.
Work Experience Required: 5+ years leading operational teams; Location Requirement: Hyderabad, India.
Experienced leader in financial services or fintech operations, particularly with exposure to financial crime or AML-related activities preferred.
Proactive, decisive decision-maker capable of leading independently within a global operational framework, able to implement and adapt processes locally with minimal supervision.
Strong analytical and communication skills capable of managing multi-timezone, international teams and stakeholder relationships effectively.