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Strong employer brand, common mid-level operations title, and metro office amplify applicant competition.
Role requires banking fraud/claims and compliance knowledge, limiting cross-industry transferability.
Mandatory 4+ years and domain-specific fraud/claims experience increases screening but lacks formal certification requirements.
Lead and mentor the fraud and claims team, providing day-to-day work leadership and guidance.
Manage complex account activity and claims, including high-risk and high-dollar transactions requiring multi-channel research.
Support operational effectiveness by improving processes, resolving control deficiencies, and coordinating cross-functional teams.
Minimum 4 years of customer service support experience or equivalent (work experience, training, military experience, education).
Work Experience Required: 4+ years in customer service support or equivalent.
No explicit degree requirement stated.
Notice period or location requirements: Not explicitly mentioned in the JD.
Experience operating in a team leadership role within fraud and claims operations or related customer service domains.
Ability to handle high-risk, multi-product transactional research and guide less experienced staff in complex fraud and claims scenarios.
Comfortable with cross-functional coordination to address control deficiencies and enhance operational processes.