Lead Fraud & Claims Operations Representative
Wells Fargo (company site, opens in a new tab)4+ yrsTelanganaOn-siteDirect career pageEst. 8–14 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and mentor the fraud and claims team, providing day-to-day work leadership and guidance.
- Manage complex account activity and claims, including high-risk and high-dollar transactions requiring multi-channel research.
- Support operational effectiveness by improving processes, resolving control deficiencies, and coordinating cross-functional teams.
Minimum Requirements
- Minimum 4 years of customer service support experience or equivalent (work experience, training, military experience, education).
- Work Experience Required: 4+ years in customer service support or equivalent.
- No explicit degree requirement stated.
- Notice period or location requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience operating in a team leadership role within fraud and claims operations or related customer service domains.
- Ability to handle high-risk, multi-product transactional research and guide less experienced staff in complex fraud and claims scenarios.
- Comfortable with cross-functional coordination to address control deficiencies and enhance operational processes.