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Common metro-based operations manager role with unspecified seniority increases applicant competition.
Requires AML/KYC and financial markets experience, making cross-industry transfer difficult.
Mandates AML/KYC experience and ICSA/IAQ qualification within one year, making filters strict.
Lead and manage a team of Team Leaders to meet operational performance and service standards within budget.
Ensure high-quality, cost-efficient customer service, maintaining compliance with regulatory and security standards.
Identify process improvements, manage projects, and implement changes with minimal disruption while supporting business KPI delivery.
Experience managing AML, KYC, or Transaction Monitoring teams.
Knowledge and experience of Financial Markets.
ICSA or IAQ qualification including Compliance module (must be achieved within 1 year of appointment).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in performance management, coaching, and development of direct reports using objective assessments.
Proficient in project management and implementing change with minimal service disruption.
Ability to manage compliance and regulatory requirements, including FCA principles, within financial services operations.