EverAfter Admin
Blackbaud (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own administration and governance of the EverAfter platform to ensure scalability, security, and effectiveness for internal teams and customers.
- Design, build, test, and optimize digital customer journeys and campaigns that support key customer lifecycle milestones (onboarding, adoption, growth, renewal).
- Manage platform requests prioritization and execution, collaborate cross-functionally to translate business objectives into digital engagement strategies, and drive adoption through training and support.
Minimum Requirements
- 3+ years experience administering EverAfter or similar digital customer journey/customer success/marketing technology platforms.
- Knowledge of SaaS customer lifecycle management and digital engagement strategies across onboarding, adoption, retention, and renewal phases.
- Familiarity with EverAfter, Salesforce, Gainsight, or similar customer success technology and analytics tools.
- Work Location: Hyderabad, India; Work Schedule: Primarily 1 PM to 10 PM IST (U.S. business hours), with occasional after-hours and holiday support.
Ideal Candidate Profile
- Experienced in platform administration with strong operational and process improvement skills within technology-driven environments.
- Able to partner effectively with multiple teams such as Customer Success, Renewals, and Operations to align digital engagement strategies with business goals.
- Data-driven mindset using reporting, analytics, and AI insights to optimize customer engagement and operational efficiency.