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Niche platform but mid-level experience and metro location increases applicant density.
Platform-specific customer-success admin skills moderately transferable across SaaS roles.
Explicit 3+ years and mandatory platform admin experience enforce strict filtering.
Own administration and governance of the EverAfter platform to ensure scalability, security, and effectiveness for internal teams and customers.
Design, build, test, and optimize digital customer journeys and campaigns that support key customer lifecycle milestones (onboarding, adoption, growth, renewal).
Manage platform requests prioritization and execution, collaborate cross-functionally to translate business objectives into digital engagement strategies, and drive adoption through training and support.
3+ years experience administering EverAfter or similar digital customer journey/customer success/marketing technology platforms.
Knowledge of SaaS customer lifecycle management and digital engagement strategies across onboarding, adoption, retention, and renewal phases.
Familiarity with EverAfter, Salesforce, Gainsight, or similar customer success technology and analytics tools.
Work Location: Hyderabad, India; Work Schedule: Primarily 1 PM to 10 PM IST (U.S. business hours), with occasional after-hours and holiday support.
Experienced in platform administration with strong operational and process improvement skills within technology-driven environments.
Able to partner effectively with multiple teams such as Customer Success, Renewals, and Operations to align digital engagement strategies with business goals.
Data-driven mindset using reporting, analytics, and AI insights to optimize customer engagement and operational efficiency.