Onboarding Systems & Operations Specialist
Blackbaud (company site, opens in a new tab)3–5 yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted on 4 Sept
Reach people at Blackbaud
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Blackbaud you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and optimize digital onboarding platforms and customer journeys to accelerate time-to-value and long-term product adoption.
- Drive operational excellence by managing automated workflows, communications, and engagement campaigns to improve customer experience and reduce manual work.
- Leverage data insights to monitor customer engagement and usage, identify outreach opportunities, and develop scalable enablement resources like playbooks and self-service tools.
Minimum Requirements
- 3-5 years experience in SaaS environment supporting Customer Success, Onboarding, Digital Engagement, Systems Administration, or Operations.
- Experience with customer success and engagement platforms such as Gainsight, Salesforce, Marketo, Goldcast, or similar.
- Knowledge of digital onboarding strategies, customer lifecycle management, workflow automation, and data-driven decision-making.
- Work Location: Hyderabad, India; Work Hours: 1:00 PM – 10:00 PM IST with occasional flexibility for U.S. East Coast collaboration.
Ideal Candidate Profile
- Experienced with designing and managing scalable customer onboarding journeys that improve adoption and time-to-value.
- Data-driven operational mindset with ability to translate analytics into actionable recommendations and automation improvements.
- Comfortable working across cross-functional teams (Customer Success, Operations, Product, Marketing) to optimize onboarding experiences.