ServiceNow Platform Engineer
IFS (company site, opens in a new tab)4+ yrsKolkataHybridDirect career pageEst. 10–18 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own troubleshooting, diagnosis, and resolution of issues within the ServiceNow instance to minimize downtime.
- Manage effective case handling and escalate complex issues requiring code or configuration changes to Level 3 support.
- Perform system maintenance, support development/configuration changes, and provide user training and documentation.
Minimum Requirements
- Minimum 4+ years experience working with ServiceNow CSM and ITSM.
- Must hold ServiceNow Certified System Administrator (CSA) and ITIL Foundation certifications.
- Degree in Computer Science, Information Systems, or equivalent experience.
- Experience working with enterprise-scale applications; knowledge of Agile methodologies and global delivery models.
Ideal Candidate Profile
- Experienced in customer service workflows and ServiceNow capabilities including awareness of ITOM and its integrations.
- Capable of managing multiple tasks and stakeholders effectively in fast-paced, global delivery environments.
- Comfortable supporting development efforts and providing user training on ServiceNow platform changes.