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Mid competition: mid-level role, metro hybrid location, and known enterprise brand, but ServiceNow specialization narrows applicants.
High: requires specific ServiceNow platform expertise and certifications, limiting cross-industry transferability.
High: explicit 4+ years requirement plus ServiceNow CSA and ITIL Foundation certifications required.
Own troubleshooting, diagnosis, and resolution of issues within the ServiceNow instance to minimize downtime.
Manage effective case handling and escalate complex issues requiring code or configuration changes to Level 3 support.
Perform system maintenance, support development/configuration changes, and provide user training and documentation.
Minimum 4+ years experience working with ServiceNow CSM and ITSM.
Must hold ServiceNow Certified System Administrator (CSA) and ITIL Foundation certifications.
Degree in Computer Science, Information Systems, or equivalent experience.
Experience working with enterprise-scale applications; knowledge of Agile methodologies and global delivery models.
Experienced in customer service workflows and ServiceNow capabilities including awareness of ITOM and its integrations.
Capable of managing multiple tasks and stakeholders effectively in fast-paced, global delivery environments.
Comfortable supporting development efforts and providing user training on ServiceNow platform changes.