Automation Support Engineer (AI-Assisted) — Role Profile
SS&C Technologies (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 8–18 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Investigate and resolve RPA application incidents, managing issues end-to-end as single point of accountability for assigned automations.
- Utilize AI coding assistants and AI testing tools to accelerate development, testing, and issue resolution of automation workflows, ensuring quality through critical evaluation of AI outputs.
- Design, implement, and deploy minor changes to automations following Blue Prism best practices while managing incident, problem, and stakeholder communication processes.
Minimum Requirements
- Experience in production support within enterprise environments involving delivery and maintenance merged roles (e.g., CoE, DevOps, Full Stack).
- Hands-on use of AI coding assistants, LLM APIs, or open-source AI frameworks plus familiarity with Playwright and FlaUI or similar frameworks.
- Strong understanding of infrastructure concepts including servers, services, access, and networking basics.
- Work Experience Required: Production support experience; specific duration not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in combined delivery and maintenance environments, comfortable working independently with strong accountability for automation support.
- Proficient in applying AI tools and prompt engineering techniques to enhance automation development and support.
- Skilled communicator able to manage stakeholders effectively during incidents, maintaining calm and methodical responses under pressure.