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Mid-level, metro location, and generalist consulting title increase candidate competition.
Strong BPO and contact-centre domain experience reduces cross-industry transferability.
Explicit 4–6 year requirement and BPO/client-facing domain preference enforce stringent filters.
Lead and structure analytics engagements focused on improving call centre operations and customer experience, from defining problems to delivering strategic recommendations.
Engage with senior client stakeholders to understand priorities, present insights, and build advisory relationships.
Collaborate with analytic teams to produce client-ready outputs and manage multiple workstreams ensuring quality and timeliness.
4–6 years in consulting, advisory, or client-facing analytics consulting roles.
Strong knowledge of customer experience, call centre operations, and analytics consulting.
Graduate degree required.
Experience working with or supporting Australian clients in an offshore environment.
Experienced consultant with strong analytical thinking and problem-structuring skills in customer experience and call centre domains.
Proven ability to communicate complex data insights clearly to senior stakeholders and produce high-quality client deliverables.
Comfortable operating in a fast-paced, offshore delivery setting supporting Australian clients.