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Strong Tier-1 brand, metro Hyderabad location, and entry-level generalist role drive high competition.
Strong Salesforce platform and admin/developer requirements reduce cross-industry transferability.
Explicit 6–24 months requirement plus mandatory Salesforce admin/developer and monitoring skills increase strictness.
Monitor Salesforce platform health by analyzing dashboards, alerts, and telemetry to identify and mitigate potential issues proactively.
Detect incidents by analyzing alerts and logs, escalating root causes to engineering or operations teams as needed.
Engage proactively with affected customers, manage support cases, and collaborate with cross-functional teams to resolve issues and improve monitoring processes.
Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent practical experience.
6–24 months experience in technical support, IT operations, systems monitoring, or related role.
Availability to work 24x7x365 shifts including APAC/EMEA/AMER hours, weekends, and holidays as needed.
Solid understanding of cloud computing, SaaS platforms, web technologies (HTTP/HTTPS, REST APIs, DNS, SSL/TLS), and basic familiarity with monitoring tools and concepts.
Experience with Salesforce Administration (user management, profiles, flows, validation rules, Sales Cloud or Service Cloud configuration).
Working knowledge of Salesforce development fundamentals (Apex, Lightning Web Components, SOQL/SOSL) and ability to interpret debug logs and errors for root cause analysis.
Comfortable working in fast-paced, collaborative environments involving incident triage, scripting/automation, and Agile or DevOps methodologies.