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Hybrid metro role with broad desktop/infra skillset and reputable employer yields moderate applicant competition.
Core desktop, networking, and cloud skills transfer across industries, though finance/market-data familiarity is beneficial.
Explicit 7+ years, ITIL and specific infra, AV, networking skills increase filtering stringency.
Investigate and resolve application and technology infrastructure faults; implement scalable solutions and manage incident and problem resolution lifecycle.
Maintain IT asset inventories, knowledge bases, and support documentation; oversee AV operations including senior leadership event support.
Provide leadership and coaching to junior team members, manage vendor relationships, and assist with new system implementation and training.
Minimum 7+ years in technology analyst or equivalent technical roles, preferably related industry experience.
Proficiency in Office 365, Mac, Windows, LAN/WAN networking, Cloud technologies (Azure, AWS), and A/V technology.
Familiarity with IT Service Management frameworks (ITIL Foundation) and project management methodologies (PMP, Prince2).
College degree or equivalent experience.
Experienced in technology service delivery with strong focus on infrastructure and desktop support best practices.
Skilled in leadership and coaching with ability to act as technical escalation and mentor junior staff.
Demonstrates effective coordination with business stakeholders, technical teams, and vendors throughout project lifecycles.