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Tier-1 brand, common L1 IT-operations role in Mumbai with broad multi-domain requirements, high applicant density.
Skills are broadly transferable across industries for IT infrastructure, monitoring, and first-line support.
Moderate filtering via required ITSM/ITIL knowledge, degree, and multi-domain troubleshooting expectations.
Act as first-line support for clients ensuring IT infrastructure and systems remain operational with zero SLA breaches.
Monitor client systems, identify and resolve technical incidents and service requests across two or more domains like Cloud, Security, Networking, Applications, or Collaboration.
Perform maintenance tasks (patching, configuration), contribute to disaster recovery tests, update knowledge articles, and support project work as needed.
Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent in IT or Computing or demonstrated equivalent work experience.
Workplace type: On-site.
Comfortable working across multiple technology domains with disciplined ticket handling and use of ITSM tools.
Able to communicate effectively across cultures and provide positive client experiences under pressure.
Capable of planning activities proactively and adapting to changing circumstances while maintaining client-centric focus.