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Tier-1 brand and Bengaluru metro increase competition, but seniority and specialized HR shared-services focus limit applicants.
HR shared-services, payroll and timekeeping skills transfer across sectors, but enterprise retail experience adds bias.
Explicit 12–15 years, 5+ leadership, and domain-specific HR shared-services expertise required.
Lead HR Shared Services teams managing pay, timekeeping, scheduling and related HR lifecycle processes to ensure timely, accurate, compliant service delivery.
Define and drive strategic and operational priorities improving service quality, productivity, risk management, and team member experience using data-driven insights.
Champion digital enablement and continuous improvement initiatives including automation and AI to enhance HR Shared Services efficiency and scalability.
Graduate degree in any discipline.
12–15 years of relevant experience in HR operations, payroll, shared services, service delivery or related business operations.
5+ years of people leadership experience preferably in HR Shared Services, payroll, high-volume operations or digital service environments.
Experience in operational transformation, process improvement, digitization, automation or technology-enabled change.
Experienced leader capable of balancing strategic thinking with operational discipline amidst ambiguity and competing priorities.
Strong data-informed decision maker with proven ability to translate insights into actionable improvements in HR service delivery.
Skilled in stakeholder management and building partnerships across HR, technology and business teams, with sensitivity to confidentiality and team member trust.