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Niche ServiceNow expertise and seniority reduce applicant density despite company presence.
Role demands platform-specific ServiceNow skills and certifications, limiting cross-industry transferability.
Explicit 7–8 years IT, 4+ years ServiceNow, required skills and preferred certifications make screening strict.
Lead design, development, and deployment of ServiceNow platform features and complex integrations.
Analyze business processes to propose optimal technical solutions and develop project scopes with stakeholders.
Maintain platform support, perform routine maintenance, document technical processes, and escalate critical platform risks.
7–8 years of overall IT experience with at least 4+ years of hands-on ServiceNow development.
Proficiency in building/configuring Workflows, Business Rules, UI Policies, Client Scripts, and Service Portal development.
Strong knowledge of IT Service Management (ITSM) processes and industry best practices.
Proficient in JavaScript and working knowledge of Java, HTML, and CSS.
Experienced in independently leading technical design and deployment of ServiceNow functionalities with minimal supervision.
Demonstrated ability to collaborate cross-functionally and communicate technical concepts clearly to stakeholders.
Holds or is highly preferred to hold ServiceNow certifications such as CAD, CSA, or CIS-ITSM.