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Metro location and known BPO brand increase applicants, but senior specialized global operations reduces density.
Role requires deep BPO and multi-site operations expertise, making cross-industry transferability limited.
Mandatory 10+ years, 50–75% travel, and domain-specific BPO experience make filters strict.
Lead and align global Operations teams to ensure flawless delivery and shared success across regions.
Develop and execute global operational strategy, collaborating closely with Client Services to manage program-level client interactions.
Drive process alignment and innovation in global operations, championing frontline-first practices and delivering minimal operational surprises.
10+ years of operations management experience, preferably in BPO with multi-site and client relations management.
Strong communication and presentation skills; client communication experience is an asset.
Willingness and ability to travel 50-75% internationally for this global role.
Experience leading content moderation and social media teams is an advantage but not mandatory.
Strategic leader capable of managing complex global operations without direct line authority over site or function leaders.
Proven ability to implement both established and innovative solutions to optimize global operational performance.
Experienced in partnering across client and operations teams to present thoughtful growth opportunities and drive alignment.