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Strong employer brand, metro location, and mid-level generalist operations role raise applicant competition.
Core operations and process skills transfer across industries, though domain-specific healthcare/retail experience is advantageous.
Explicit 6–8 years, required operations experience, Excel/PowerBI and Lean/Six Sigma preferences enforce moderate filtering.
Manage customer care and service operations across multiple locations ensuring service standards.
Monitor operational performance, identify bottlenecks, conduct root cause analysis, and drive corrective actions.
Develop SOPs and dashboards to convert operational data into actionable insights and improve customer experience.
Bachelor's degree required; MBA/PGDM preferred.
6–8 years of experience in Customer Operations, Service Operations, Supply Chain, Fulfillment, or Customer Care.
Experience with multi-location or high-volume operations preferred.
Proficiency in Advanced MS Excel; Power BI or dashboarding exposure preferred.
Operations-first mindset with strong data-driven and process-oriented approach.
Experience in healthcare, optical, retail, e-commerce, supply chain, or service-oriented businesses is advantageous.
Ability to independently manage end-to-end issue resolution and lead improvement initiatives.