Customer Care Lead
ZEISS (company site, opens in a new tab)6–8 yrsDelhi NCROn-siteDirect career pageEst. 10–18 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer care and service operations across multiple locations ensuring service standards.
- Monitor operational performance, identify bottlenecks, conduct root cause analysis, and drive corrective actions.
- Develop SOPs and dashboards to convert operational data into actionable insights and improve customer experience.
Minimum Requirements
- Bachelor's degree required; MBA/PGDM preferred.
- 6–8 years of experience in Customer Operations, Service Operations, Supply Chain, Fulfillment, or Customer Care.
- Experience with multi-location or high-volume operations preferred.
- Proficiency in Advanced MS Excel; Power BI or dashboarding exposure preferred.
Ideal Candidate Profile
- Operations-first mindset with strong data-driven and process-oriented approach.
- Experience in healthcare, optical, retail, e-commerce, supply chain, or service-oriented businesses is advantageous.
- Ability to independently manage end-to-end issue resolution and lead improvement initiatives.