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Mid-level generalist operations role, known brand, and metro location increase candidate competition.
Skills are specialized to employee benefits and claims, somewhat transferable across industries.
Explicit 3-5 years and domain-specific claims experience cause moderate filtering.
Oversee employee benefits claim settlements including verification, approval, task allocation, and MIS report preparation.
Handle queries from employees and team via mails and calls and coordinate with Helpdesk for employee assistance.
Drive process improvements, automation/digitalization efforts, and coordinate internal and external audits and BOT implementation on claim processing.
3 - 5 years of experience in operations or claims management.
Bachelor of Commerce (BCom) degree mandatory.
Proficient in MS Office (Excel and Outlook).
Basic accounting knowledge and experience in employee-related accounting required.
Experienced in handling end-to-end employee benefits claims and query resolution in a structured operations environment.
Capable of managing team tasks, approvals, and MIS reporting with attention to quality and process improvement.
Familiar with audit coordination and automation initiatives like BOT implementations in claims processing.