WFM Assistant Manager
TP (company site, opens in a new tab)ChandigarhOn-siteDirect career pageEst. 6–12 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Full ownership of operational support for contact center(s), including workforce planning, staffing, scheduling, and forecasting systems.
- Oversee quality issues, support systems implementation, and training program execution across contact center(s).
- Manage a mixed team of specialists and support staff with full employee lifecycle responsibility; participate in developing new solutions/projects and contributing to policies and processes.
Minimum Requirements
- Advanced knowledge and experience in contact center operations or related field required.
- Experience managing staffing, scheduling, and forecasting systems in a contact center environment required.
- Work Experience Required: Not explicitly mentioned in the JD.
- Ability to supervise and coordinate lower-level specialists and serve as a single point of contact for complex matters.
Ideal Candidate Profile
- Experienced in leading and coordinating daily operations with tactical and operational decision-making within defined scope.
- Able to manage multiple contact centers or large teams with full employee lifecycle responsibility.
- Demonstrates capability to develop and share best practices and lead solution development in a contact center setting.