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Strong employer brand and Bengaluru location, but niche WFM vendor experience requirement limits applicants.
Requires contact-center WFM domain and vendor experience, making background transferability limited across industries.
Requires mandatory 2+ years WFM domain experience and hands-on vendor-specific product expertise.
Define product strategy, roadmap, and feature prioritization for Workforce Management software.
Collaborate with stakeholders and engineering to gather requirements, develop features, and ensure high-quality product delivery.
Monitor product performance and user feedback to drive continuous improvements and promote the Workforce Management solution externally.
Bachelor’s degree in Computer Science, Engineering (IT), Business Administration or related field.
Minimum 2 years of experience in contact centre workforce management domain focusing on software product management.
Hands-on experience with leading Contact Centre Workforce Management solutions like NICE, Genesys, Verint, Calabrio.
Experience working in Agile development environments with knowledge of Scrum and SDLC tools such as Jira.
Experienced in leading cross-functional teams through product development from concept to launch within contact centre workforce management.
Strong analytical skills with proven ability to analyze market trends, customer needs, and competitive landscapes to shape product strategy.
Comfortable working in Agile environments and collaborating across sales, marketing, engineering, and customers to deliver user-focused product innovations.