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Tier-1 brand and metro location but senior niche Power Platform specialization limits candidate pool.
Specific Power Platform and ITSM governance experience limits transferability across industries.
Multiple explicit seniority and mandatory technical requirements make screening highly selective.
Lead design and development of enterprise-scale ITSM governance automation solutions using Microsoft Power Platform to improve compliance, reduce manual effort, and drive operational efficiency.
Create and manage Power BI-based analytics and executive reporting platforms for KPI, SLA, risk, and compliance monitoring within ITSM processes.
Establish governance standards, oversee platform security and integration, and provide technical leadership and mentorship across teams involved in automation and analytics.
Bachelor's degree in Computer Science, IT, Engineering, Data Analytics, or related discipline.
Minimum 15 years of total IT experience with 8+ years in automation, analytics, or enterprise platform engineering, including 5+ years hands-on Power Platform development.
Strong knowledge and experience with ITIL and ITSM governance frameworks in regulated or governance-intensive environments.
Technical skills in Power Automate, Power Apps, Power BI, ServiceNow integration, REST/Graph APIs, Azure services, SQL/Azure SQL, and experience with data analytics and AI technologies.
Experienced senior technologist and principal engineer capable of owning enterprise automation strategy and leading organizational transformation in ITSM governance.
Comfortable with architecture-level thinking, cross-functional collaboration, and driving innovation through AI and advanced analytics within large regulated environments.
Strong technical leadership skills with ability to mentor teams and influence automation direction across complex service management and operations functions.