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Tier-1 brand, popular devops role, mid-level experience, metro location, broad skillset increases competition.
High because major-incident management and banking infrastructure expertise limit cross-industry transferability.
High because 5+ years, domain expertise, tooling requirements, and 24x7 on-call mandate.
Lead and provide high-level systems consultation in technology operations, focusing on major incident management and resolution.
Monitor and manage major incident events via TMIM Command Center tools, facilitating incident bridges and coordinating cross-functional responses to minimize downtime and restore services.
Own decisions on technical changes and enhancements, collaborating with global technical teams and managing resource capacity to ensure compliance and timely incident resolution.
Minimum 5+ years of experience in Systems Engineering or Technology Architecture.
Experience required in major incident management and production support in critical technology environments.
Proficient with IT monitoring and incident management tools such as Netcool, Big Panda, ServiceNow, Grafana, Splunk, and cloud services.
Flexible availability for 24x7 rotational shifts and on-call basis; willingness to work from office based on business needs.
Experienced in leading complex, high-impact systems operations initiatives involving cross-functional global teams in a large corporate environment.
Demonstrated ability to manage and resolve technology production incidents across infrastructure and application domains with strong problem-solving and decision-making skills under pressure.
Capable of managing resource capacity, process improvements, and compliance in a fast-paced, dynamic technology operations setting with excellent communication skills.