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Tier-1 brand, metro location, and mid-level generalist role create high competition.
Role requires domain-specific core-banking, payments and regulatory expertise, so background fit sensitivity is high.
Explicit years plus mandatory core-banking and regulatory experience makes shortlisting highly strict.
Own and optimize retail banking processes (Deposits, Lending, Payments) from discovery to continuous improvement.
Collaborate with business, operations, risk/compliance, and technology to ensure efficiency, compliance, and customer satisfaction.
Lead process documentation (BRD/FRD, BPMN, SOPs), UAT planning/execution, and support change adoption for business and operations teams.
3–5 years experience in retail banking process consulting with strong exposure to at least one domain: Deposits, Lending, or Payments.
Postgraduate or Professional degree required; specifically MBA or BE/BTech preferred.
Strong regulatory and compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI, Fair Practices Code, IRAC norms.
Experience in Core Banking systems, business analysis, and leading UAT; Lean/Six Sigma Green Belt awareness preferred.
Experienced in end-to-end process ownership and optimization within retail banking operations.
Skilled at detailed process documentation, regulatory compliance alignment, and cross-functional stakeholder management.
Comfortable working in environments requiring coordination with technical and business teams for system integrations and operational risk control.