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PwC brand, metro role, mid-level (4-7yrs), generalist banking operations skillset increases applicant competition.
Strong banking operations and regulatory requirements limit transferability across industries.
Explicit 4-7 years plus mandatory core-banking, regulatory and process consulting skills make shortlisting highly strict.
Own end-to-end retail banking process optimization for Deposits, Lending, and Payments, from discovery through rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to drive process efficiency, compliance with regulatory standards, and customer satisfaction.
Lead process documentation (BRD/FRD, BPMN, SOPs), UAT planning and execution, and implement performance metrics with continuous improvement methods like Lean/Six Sigma.
3–5 years experience in retail banking process consulting with exposure to Deposits, Lending, or Payments; cross-domain exposure preferred.
Postgraduate or professional degree required; preferred MBA or BE/BTech.
Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, card dispute/chargeback rules.
Hands-on experience with core banking systems, business analysis artifacts (BRD, FRD, BPMN), and UAT execution.
Experienced in cross-functional stakeholder management across business, operations, risk, and technology teams.
Comfortable working with core banking platforms (e.g., Finacle, Flexcube) and payment gateway integrations.
Data-driven with capability to use process metrics and continuous improvement frameworks such as Lean or Six Sigma.