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Strong Tier-1 financial brand increases applicant interest despite niche 24x7 monitoring role.
Monitoring, incident response, and tooling skills are broadly transferable across industries.
Specific monitoring/tool requirements and mandatory 24x7 shifts raise filter strictness.
Monitor applications, systems, and hardware for abnormalities in a 24x7 mortgage industry processing environment.
Use tools like Big Panda, Spectrum, and ServiceNow to identify and resolve system issues and contribute to knowledge sharing.
Participate in disaster recovery testing and business continuity planning; complete assigned projects related to systems operations support.
Bachelor’s degree in Computer Science, Information Systems or related field preferred, not mandatory.
Experience Required: Not explicitly mentioned in the JD.
Willingness to work in a 24x7 environment with shift rotations and weekend work.
Familiarity or ability to use monitoring tools such as Big Panda, Spectrum, and ServiceNow is preferred but not mandatory.
Comfortable working in a critical, fast-paced 24x7 operations environment supporting mortgage industry applications.
Skilled in using multiple monitoring and incident management tools, showing technical aptitude and problem-solving capability.
Capable of following escalation procedures and contributing to operational improvements and disaster recovery efforts.