Application Support Engineer- L3
Foundation AI (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 6.5–14 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own resolution of complex, high-impact production application support issues including managing multiple tickets.
- Lead advanced troubleshooting and root cause analysis to implement long-term fixes and improve system reliability using monitoring tools like Airflow and ELK stack.
- Drive automation and cost optimization initiatives using Python and SQL scripting; mentor junior engineers and manage stakeholder communications for critical incidents.
Minimum Requirements
- 3+ years of experience in application support or production support roles.
- Bachelor's degree in Computer Science or equivalent relevant experience.
- Proficiency in Python and SQL for scripting and automation.
- Experience supporting cloud-based applications on AWS and handling complex incident management.
Ideal Candidate Profile
- Experienced senior-level support engineer comfortable operating independently and managing multiple priorities.
- Strong technical troubleshooting skills across application, data, and infrastructure layers with monitoring tool expertise.
- Capable of leading strategic improvement initiatives including automation, documentation, mentoring, and cost optimization.