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Metro location, mid-level (3+ years), and popular generalist support role increase candidate competition.
Skills (Python, SQL, monitoring, AWS) are broadly transferable across industries.
Explicit 3+ years requirement plus specific tools (Airflow, ELK, Python, AWS) enforces strict filtering.
Own resolution of complex, high-impact production application support issues including managing multiple tickets.
Lead advanced troubleshooting and root cause analysis to implement long-term fixes and improve system reliability using monitoring tools like Airflow and ELK stack.
Drive automation and cost optimization initiatives using Python and SQL scripting; mentor junior engineers and manage stakeholder communications for critical incidents.
3+ years of experience in application support or production support roles.
Bachelor's degree in Computer Science or equivalent relevant experience.
Proficiency in Python and SQL for scripting and automation.
Experience supporting cloud-based applications on AWS and handling complex incident management.
Experienced senior-level support engineer comfortable operating independently and managing multiple priorities.
Strong technical troubleshooting skills across application, data, and infrastructure layers with monitoring tool expertise.
Capable of leading strategic improvement initiatives including automation, documentation, mentoring, and cost optimization.