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Well-known services brand, common manager title, metro Bangalore location, and hybrid work increase applicant competition.
Strong banking/retirement domain and compliance emphasis makes the role less transferable across industries.
Requires BCM/retirement domain, risk and compliance skills but no mandatory years, so moderate shortlisting.
Manage day-to-day service delivery for Retirement operations in BCM vertical, ensuring SLA compliance and client satisfaction.
Lead and develop a team of associates and team leads, driving accountability and continuous service improvement.
Collaborate cross-functionally (Quality, Risk, Technology) to resolve issues, monitor metrics, ensure compliance, and drive process standardization.
Bachelor's or Master's degree in Commerce, Economics, Finance, Business Administration, or Business Analytics.
Proficiency in English at C2 level.
Experience in Banking Capital Markets, Risk Management, Wealth Management, or Domain Consulting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing service delivery within BFSI sector, especially in Retirement processes under BCM.
Skilled in leading teams with focus on operational metrics, compliance, and process improvements.
Comfortable working in a hybrid, evening shift environment supporting client governance and transformation initiatives.