Service Delivery Manager - BCM - Retirement 4C
Genpact (company site, opens in a new tab)BengaluruHybridDirect career pageEst. 10–18 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day service delivery for Retirement operations in BCM vertical, ensuring SLA compliance and client satisfaction.
- Lead and develop a team of associates and team leads, driving accountability and continuous service improvement.
- Collaborate cross-functionally (Quality, Risk, Technology) to resolve issues, monitor metrics, ensure compliance, and drive process standardization.
Minimum Requirements
- Bachelor's or Master's degree in Commerce, Economics, Finance, Business Administration, or Business Analytics.
- Proficiency in English at C2 level.
- Experience in Banking Capital Markets, Risk Management, Wealth Management, or Domain Consulting.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing service delivery within BFSI sector, especially in Retirement processes under BCM.
- Skilled in leading teams with focus on operational metrics, compliance, and process improvements.
- Comfortable working in a hybrid, evening shift environment supporting client governance and transformation initiatives.