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Common CSM title, metro location, and unspecified mid-level experience increase applicant competition.
Requires enterprise SaaS account experience and domain familiarity, so moderately industry-specific.
No explicit years but requires enterprise SaaS and complex-account experience, making filters moderately strict.
Own the end-to-end customer journey to maximize value realization, adoption, and minimize churn for Evotix's EHS SaaS products.
Build and maintain strong relationships with customer stakeholders across multiple levels including EHS, operations, and executive leadership, managing account health and mitigating risks.
Collaborate cross-functionally with sales, implementation, and support teams to ensure seamless customer onboarding, retention, and expansion opportunities.
Experience in Customer Success, Account Management, Consulting, Professional Service, Support or similar customer-facing role within B2B Enterprise software.
Demonstrated experience managing complex enterprise customer relationships.
Strong consultative, problem-solving, communication and influencing skills.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working with complex enterprise SaaS environments and ability to build technical competency in such platforms.
Able to identify and mitigate customer risk proactively while driving customer success and expansion.
Comfortable working cross-functionally across Sales, Product, Engineering, Support, and Professional Services teams in an enterprise software context.