Customer Success Manager (India)
Evotix (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end customer journey to maximize value realization, adoption, and minimize churn for Evotix's EHS SaaS products.
- Build and maintain strong relationships with customer stakeholders across multiple levels including EHS, operations, and executive leadership, managing account health and mitigating risks.
- Collaborate cross-functionally with sales, implementation, and support teams to ensure seamless customer onboarding, retention, and expansion opportunities.
Minimum Requirements
- Experience in Customer Success, Account Management, Consulting, Professional Service, Support or similar customer-facing role within B2B Enterprise software.
- Demonstrated experience managing complex enterprise customer relationships.
- Strong consultative, problem-solving, communication and influencing skills.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working with complex enterprise SaaS environments and ability to build technical competency in such platforms.
- Able to identify and mitigate customer risk proactively while driving customer success and expansion.
- Comfortable working cross-functionally across Sales, Product, Engineering, Support, and Professional Services teams in an enterprise software context.