Customer Success Manager Mumbai, India
ITRS Group (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer success for enterprise accounts using ITRS monitoring and observability products in complex, regulated environments.
- Translate customer goals into adoption, value, and success strategies by monitoring usage, health, and adoption metrics to mitigate risk proactively.
- Act as trusted advisor to technical and senior business stakeholders, driving training, workshops, and improving customer outcomes collaboratively across internal teams.
Minimum Requirements
- Proven experience in Customer Success or Technical Account Management with hands-on experience in monitoring and observability platforms.
- Strong understanding of complex enterprise-scale hybrid environments involving both on-premises and cloud systems.
- Experience in Financial Services, preferably in banking, capital markets, trading, or regulated environments.
- Excellent communication skills to engage engineering through executive leadership; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Technically credible in monitoring and observability tools with ability to engage across technical and senior business stakeholders in enterprise accounts.
- Experienced in navigating complex, regulated, and politically nuanced environments while leading value-driven customer conversations.
- Demonstrated ability to use customer health and adoption data to identify risks and lead proactive interventions beyond relationship management.