Senior Managed Services Consultant Mumbai, India
ITRS Group (company site, opens in a new tab)6+ yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor and maintain uptime of ITRS components for clients ensuring SLAs are met.
- Respond to client queries and implement changes to enhance monitoring configurations.
- Perform root cause analysis and resolve recurring incidents with technical solutions, while documenting knowledge base updates.
Minimum Requirements
- Minimum 6 years' experience in client-facing roles, preferably in financial institutions or IT Operations.
- Proficiency with Unix/Linux and Windows operating systems; working knowledge of databases and SQL.
- Experience with scripting languages such as Bash, Perl, Python, PowerShell, or XML.
- Willingness to work onsite in Mumbai with a shifting schedule.
Ideal Candidate Profile
- Experienced in project-driven, time-sensitive client environments with ability to manage expectations and resolve issues.
- Skilled in IT service management tools (e.g., ServiceNow) and automation/deployment tools (e.g., Chef, Ansible).
- Strong communication skills to explain complex concepts clearly and a track record of continuous improvement initiatives.