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Mumbai onsite mid-senior monitoring role with common Unix, scripting, and ITSM skills, high applicant density.
Core monitoring, Unix, scripting skills transfer broadly, but financial-sector preference increases specificity.
Mandatory 6+ years plus sector preference and required Unix, scripting, ITSM, and automation skills.
Monitor and maintain uptime of ITRS components for clients ensuring SLAs are met.
Respond to client queries and implement changes to enhance monitoring configurations.
Perform root cause analysis and resolve recurring incidents with technical solutions, while documenting knowledge base updates.
Minimum 6 years' experience in client-facing roles, preferably in financial institutions or IT Operations.
Proficiency with Unix/Linux and Windows operating systems; working knowledge of databases and SQL.
Experience with scripting languages such as Bash, Perl, Python, PowerShell, or XML.
Willingness to work onsite in Mumbai with a shifting schedule.
Experienced in project-driven, time-sensitive client environments with ability to manage expectations and resolve issues.
Skilled in IT service management tools (e.g., ServiceNow) and automation/deployment tools (e.g., Chef, Ansible).
Strong communication skills to explain complex concepts clearly and a track record of continuous improvement initiatives.