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Metro location but niche SOC tooling and lesser-known employer limit candidate density.
Core SOC monitoring skills transferable across sectors but require domain-specific SIEM and EDR experience.
Specific SIEM/EDR tool experience and shift availability required but only 1+ year and preferred certs.
Continuously monitor and perform initial triage of security alerts using playbooks, escalating complex cases to L2 analysts while ensuring accurate documentation and shift handoffs.
Operate primary security platforms such as ReliaQuest GreyMatter and Microsoft Defender for Endpoint to investigate alerts, apply triage criteria, and document findings within SOC standards.
Manage ServiceNow ticketing for security-related issues, handle low-complexity tickets, conduct initial email phishing triage, and support basic SSE/SWG alert review (Zscaler, Netskope).
Minimum 1+ year experience in SOC, IT operations, helpdesk, or security monitoring roles.
Bachelor's degree in Computer Science, Information Security, Engineering, or equivalent practical experience.
Working knowledge of networking fundamentals (TCP/IP, DNS, HTTP/S), Windows OS concepts, and common attack types (phishing, malware, credential abuse).
Experience with ServiceNow or equivalent ITSM tools for ticket creation, classification, and documentation.
Experienced in structured SOC alert triage workflows using platforms like GreyMatter and Microsoft Sentinel with ability to follow documented playbooks precisely.
Comfortable working 24×7 rotational shifts and maintaining consistent process adherence under pressure.
Demonstrates foundational knowledge of SIEM tools, endpoint detection (MDE/EDR), phishing analysis tools, and shows initiative in progressing technical tool proficiency and documentation quality.