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Job Description
Structured overview of role & requirementsAbout This Role
Administer and provide Level 3 support for the Microsoft 365 suite including Email, Teams, SharePoint, OneDrive, Power Platform, and client apps to ensure stable and efficient operations.
Manage incident escalations, perform root cause analysis, monitor service health, and work with vendors to meet service levels and resolve issues within SLA.
Develop and execute automation, monitoring and reporting tools; implement security assessments and ensure compliance with organizational policies while creating technical and user documentation.
Minimum Requirements
Bachelor's degree in Information Systems, Computer Science, IT, or related field (B.Tech or equivalent).
3 to 5 years of experience administering and supporting Microsoft 365 tenant for a large global workforce.
Hands-on experience with configuration and support of SharePoint Online, OneDrive, Teams, Exchange Online, Power Platform, and Office/Outlook client apps.
Knowledge of secure protocols and compliance standards relevant to Microsoft 365 environments.
Ideal Candidate Profile
Experienced in handling L3 escalations, major incident management, and vendor coordination for Microsoft 365 services in a large enterprise.
Skilled in scripting and automation using PowerShell and MS Graph API to proactively manage and improve M365 service performance.
Familiar with Microsoft 365 security, compliance, and governance, including integration with Information Security teams and adherence to organizational policies.