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Metro-based, common CSM title with junior experience band increases candidate density and competition.
Role favors SaaS and CRM implementation experience, making cross-industry transfer moderately constrained.
Explicit 1-3 years requirement plus hands-on SaaS/CRM implementation experience narrows eligible candidates.
Own and lead the Customer Success Team focused on maximizing customer retention and satisfaction.
Drive onboarding, training, and ongoing customer engagement to increase lifetime value and reduce churn.
Analyze customer usage and feedback to provide actionable insights, improve products, and achieve renewal and upselling revenue targets.
1-3 years of experience in managing customer delivery or implementation of business software such as ERP, CRM, or SaaS applications.
Degree required: B.Tech (CS, IT, EC), BCA, or equivalent work experience in the software industry.
Strong product and process knowledge with hands-on implementation experience of business applications.
Excellent written and verbal communication skills.
Experience working with B2B SaaS products and customer success or implementation functions, especially in SMB-focused SaaS.
Analytical with capability to provide data-driven recommendations and communicate them effectively to clients.
Leadership qualities with strong interpersonal, negotiation, and presentation skills suited for cross-functional stakeholder management.