Customer Success Manager
NeoDove (company site, opens in a new tab)1–3 yrsBengaluruHybridDirect career pageEst. 4–8 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and lead the Customer Success Team focused on maximizing customer retention and satisfaction.
- Drive onboarding, training, and ongoing customer engagement to increase lifetime value and reduce churn.
- Analyze customer usage and feedback to provide actionable insights, improve products, and achieve renewal and upselling revenue targets.
Minimum Requirements
- 1-3 years of experience in managing customer delivery or implementation of business software such as ERP, CRM, or SaaS applications.
- Degree required: B.Tech (CS, IT, EC), BCA, or equivalent work experience in the software industry.
- Strong product and process knowledge with hands-on implementation experience of business applications.
- Excellent written and verbal communication skills.
Ideal Candidate Profile
- Experience working with B2B SaaS products and customer success or implementation functions, especially in SMB-focused SaaS.
- Analytical with capability to provide data-driven recommendations and communicate them effectively to clients.
- Leadership qualities with strong interpersonal, negotiation, and presentation skills suited for cross-functional stakeholder management.