Associate Customer Program Manager (EG)
Fictiv (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage multiple manufacturing orders and customer projects end-to-end, ensuring on-time and high-quality delivery aligned with scope, budget, and timeline.
- Serve as primary liaison for US-based customers, resolving issues and advocating for customer needs throughout the project lifecycle.
- Collaborate cross-functionally with sales, engineering, and operations teams to improve customer experience and drive efficiency improvements.
Minimum Requirements
- Bachelor’s degree in Mechanical Engineering or MBA mandatory.
- 4+ years experience in program management, project management, supply chain, or customer-facing operations roles.
- Fluency in written and spoken English required; experience working during US business hours preferred.
- Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday; Hybrid schedule (3 nights in office, 2 nights remote).
Ideal Candidate Profile
- Experienced managing New Product Introduction (NPI), low-volume production, or rapid prototyping projects.
- Strong organizational, prioritization, and communication skills with demonstrated customer advocacy in US market contexts.
- Comfortable working in fast-paced operational environment with accountability and results-driven mindset.