Senior Manager - CRM Innovation & Experimentation
Novartis (company site, opens in a new tab)9+ yrsHyderabadOn-siteDirect career pageEst. 25–40 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead innovation and experimentation initiatives within the Hyderabad CRM Innovation Labs extension to identify and validate CRM opportunities via prototypes and proofs of concept.
- Coordinate cross-functional teams and external partners to manage discovery, experimentation, and evidence gathering ensuring compliance and governance standards are met.
- Synthesize technical, business, user, and market insights into actionable, evidence-based recommendations and handoffs for CRM capability enhancements or adoption pathways.
Minimum Requirements
- Bachelor’s degree in business, technology, life sciences, engineering, or related field; MBA or relevant master’s preferred.
- Minimum 9 years of experience in digital innovation, product management, consulting, technology scouting, prototyping, CRM, or related disciplines.
- Experience leading experiments from hypothesis through evidence-based recommendation and coordinating cross-functional workstreams and external vendors.
- Experience working in agile, product-oriented, global, or distributed environments; healthcare, pharmaceuticals, or regulated industry experience desirable but not mandatory.
Ideal Candidate Profile
- Senior-level professional with a strong strategic approach to converting ambiguous business/technology opportunities into validated, measurable experiments with clear decision criteria.
- Experienced in managing complex, multi-stakeholder collaborations involving internal teams, external contractors, vendors, and control functions.
- Demonstrates strong execution discipline with proven ability to deliver timely, high-quality experiment plans, documentation, and transition-ready recommendations in a regulated environment.