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Metro brand, mid-level generalist HR role, metro location, and broad requirements increase competition.
Transferable HR skills, but EU compliance and HRMS (SAP/Oracle) experience increase domain specificity.
Explicit 5-7 years, SME/audit experience and HRMS (SAP/Oracle) preference increase strictness.
Own end-to-end HR operations quality by conducting audits, resolving escalations, and maintaining SOPs for HR Shared Services.
Lead continuous improvement efforts by analyzing audit trends, supporting training, and proposing automation and process enhancements.
Provide SME guidance on HR Hire to Retire processes and deliver regular quality and escalation reports to leadership.
5-7 years of experience in HR Shared Services or similar environment.
Proven experience as a Subject Matter Expert or Quality Auditor in HR Shared Services focusing on compliance and accuracy.
Graduate or Postgraduate degree.
Fluent English with excellent verbal and written communication skills; flexibility to work in multiple shifts.
Experience supporting HR Shared Services functions servicing European Union operations.
Familiarity with HRMS platforms like SAP and/or Oracle Fusion.
Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.