Senior Manager - Enterprise Loan Operations
First Citizens India (company site, opens in a new tab)12–14 yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Enterprise Loan Operations team ensuring clean, reliable, and accurate loan business data.
- Drive compliance, risk mitigation, and process improvements within loan boarding, servicing, and maintenance operations to meet SLAs and regulatory requirements.
- Provide operational support and client service, including reviewing system-generated tasks, user acceptance testing, and addressing data quality issues.
Minimum Requirements
- MBA or advanced degree or relevant professional certification preferred.
- At least 12-14 years of experience in Loan Boarding, Loan Servicing, Quality control or Quality Audit process at a global bank.
- Experience working US shift hours (implied by willingness to work in US shift).
- Proficient with loan systems (Loan IQ/ACBS/FlexCube/ALS) and MS Office tools; Power BI and AI tools knowledge is a plus.
Ideal Candidate Profile
- Experienced leader with strong strategic vision and ability to drive initiatives globally within loan operations.
- Strong problem-solving and critical thinking skills with ability to operate in high volume, high-risk, structured environments.
- Proven ability to manage cross-functional teams, influence stakeholders, and improve operational efficiencies and compliance.