Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Senior, niche NOC/SOC/Service Desk specialization reduces candidate density despite Bangalore location.
High: deep NOC/SOC, ITSM, security, and ServiceNow expertise limits cross-industry transferability.
High: explicit 12–15 years plus extensive mandatory platform, security, and automation expertise required.
Lead technical governance and transformation of unified Service Desk, NOC, and SOC operations including AI/LLM tool support and service automation.
Drive service recovery via root-cause analysis, quality controls, and customer-visible improvement metrics.
Define architecture, governance, and operating standards across ITSM, security, and collaboration platforms ensuring compliance and rapid incident response.
12–15 years of experience in enterprise service operations, infrastructure/platform engineering, security operations integration, and automation, including 4+ years in IT architecture or technical leadership.
Deep expertise with ServiceNow, Jira, ControlUp, Slack/Gizmo Bot, and related ITSM/ITOM/security tools (Proofpoint, Entra ID, Microsoft Defender, Sentinel, Splunk, CrowdStrike, etc.).
Strong automation and integration skills with ServiceNow/Power Automate, REST APIs, PowerShell/Python, Ansible/SOAR/RPA, Git, and CI/CD.
Location: Bangalore (Work from Office / Hybrid); Work hours: EST hours including weekends, US support, and incident flexibility.
Experienced leader skilled at rebuilding weak support functions through technical assessments, coaching, and establishing disciplined governance.
Technically proficient with cross-platform security operations and enterprise collaboration tools, able to act as credible partner to customer IT teams.
Capable of managing continuous capability building, knowledge validation, security compliance, and ensuring operational readiness across offshore and onsite teams.