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Mid-level generalist devops role in Bengaluru increases candidate density and competition.
Skills are transferable across industries but require specific ITSM and multi-datacenter operational experience.
Explicit 5-8 years requirement plus mandatory incident management and ITSM experience makes shortlisting stringent.
Own and lead the end-to-end Incident Management lifecycle, including major incident coordination, ensuring timely restoration of services.
Continuously monitor SLA compliance and incident KPIs; prepare and communicate incident summaries, operational metrics, and analyses of incident trends.
Drive continuous improvement of Incident Management processes, identify process gaps and operational risks, and promote ITSM best practices across teams.
Bachelor's degree in any discipline.
5 to 8 years of experience supporting production web applications in multi-data-center environments with strong Incident Management expertise.
Experience working in a 24x7 operational environment supporting web-based applications with knowledge of ITSM processes including Incident, Problem, and Change Management.
Hands-on experience with monitoring tools and IT ticketing systems; ability to manage multiple major incidents and coordinate diverse stakeholders.
Experienced in managing major incidents in complex multi-data-center, web application environments, demonstrating operational excellence and service availability focus.
Able to lead cross-functional teams and communicate effectively during high-pressure incidents and reviews.
Proactive in driving process improvements, analyzing incident trends, and embedding ITSM best practices to improve service stability.