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Tier-1 brand, mid-level generalist role, and hybrid work increase applicant competition.
Role requires insurance-specific documentation and broking knowledge, reducing cross-industry transferability.
No explicit years but insurance domain skills and SLAs imply moderate filtering for relevant experience.
Ensure timely and accurate production and processing of policy documents, endorsements, renewal reports, quotations, invoices, claims histories, and related insurance documentation.
Manage own workload to consistently meet SLA, KPI, and quality targets while adhering to company quality practices and procedures.
Support operations team by performing ad-hoc step-up Team Leader duties and collaborate with senior executives to identify process improvement opportunities.
Work Experience Required: Not explicitly mentioned in the JD
Familiarity with insurance operations including policy documentation, premium calculations, claims histories, and regulatory awareness of insurance legislation.
Ability to manage and prioritize workload to meet service level agreements and quality standards.
Willingness to work hybrid model with at least three days per week in-office or onsite at client locations.
Experienced in insurance operations with practical knowledge of document processing and client servicing workflows.
Capable of independently managing multiple insurance-related documentation and able to step-up in leadership roles as needed.
Comfortable working in a hybrid environment balancing remote work and in-person collaboration with internal teams and external stakeholders.