IT Service Delivery Manager (Contract)
Saaki, Argus & Averil Consulting (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 8–18 LPA
Posted on 3 Sept
Reach people at Saaki, Argus & Averil Consulting
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Saaki, Argus & Averil Consulting you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage end-to-end IT service delivery across multiple projects, teams, and client engagements ensuring timely and efficient services.
- Define, monitor, and improve KPIs, SLAs, OLAs, and other service performance metrics while driving incident, problem, and escalation management to minimize business impact.
- Act as primary contact for clients and stakeholders; conduct service reviews and manage risks, dependencies, and critical issues ensuring continuous service improvement and operational excellence.
Minimum Requirements
- Experience in managing IT service delivery teams with responsibility for SLAs and service metrics.
- Work Experience Required: Not explicitly mentioned in the JD.
- Proven ability to handle incident, problem, and escalation management processes.
- Not explicitly mentioned: formal degree requirements, location constraints, or required certifications.
Ideal Candidate Profile
- Experienced in multi-project and multi-team service delivery environments with strong client engagement skills.
- Capabilities in defining and improving IT service KPIs and managing governance and performance reviews.
- Comfortable coordinating cross-functional teams including technical, operations, infrastructure, and support to ensure seamless service delivery.