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Mid-level, metro Product Owner title with common 5-7 year band increases competition despite ServiceNow niche.
Role’s ServiceNow SPM, PPM operations, and vendor governance expertise limits cross-industry transferability.
Explicit 5-7 years plus mandatory ServiceNow SPM and reporting skills raise shortlisting strictness.
Lead strategy, adoption, and continuous improvement of Project & Portfolio Management (PPM) Operations toolset including ServiceNow SPM, Performance Analytics, and VividCharts.
Act as primary product owner and subject-matter expert driving data-driven portfolio and resource reporting, operational resource planning, and stakeholder enablement via training and platform governance.
Partner with leadership, business stakeholders, system architects, platform admins, and developers to align PPM tools and enhancements with organizational strategy.
Bachelor's degree in Business, Information Systems, or related field.
5-7 years of experience in product ownership, portfolio/project management operations, or related discipline.
Hands-on experience with ServiceNow SPM and/or Performance Analytics including reporting and dashboard development.
Proven skills in backlog management, roadmap development, and stakeholder prioritization in Agile environments.
Experienced in managing and enhancing complex digital PPM toolsets including homegrown and third-party solutions.
Strong data and analytics orientation with capability to build impactful dashboards and reports.
Ability to effectively collaborate cross-functionally across technical and business stakeholders in a matrix and multi-company environment.