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Known SaaS brand, popular senior product title, mid-level experience, metro location and broad AI requirements increase competition.
Requires SaaS product, post-sales onboarding, and AI-first experience, limiting direct transferability from unrelated industries.
Explicit 6+ years requirement, technical degree, and mandatory AI and post-sales product experience raise filtering rigor.
Own the product roadmap for AI-first onboarding and go-live experiences that reduce manual steps and enhance customer onboarding capacity.
Define and implement AI-driven self-service and agentic workflows to help customers configure, onboard, and go live with Avalara products.
Collaborate cross-functionally to improve time to go-live, onboarding efficiency, customer experience, revenue acceleration, and retention through responsible AI practices.
Bachelor's degree in Computer Science, Human-Computer Interaction, Software Engineering, Information Systems, Digital Product Design, or related technical field.
6+ years product management experience in software, SaaS, platform, digital experience, workflow, or customer lifecycle products.
Demonstrated experience building AI-first or automation-supported customer experiences such as conversational agents or guided self-service workflows.
Experience working in post-sales customer lifecycle domains like onboarding, activation, adoption, support, retention, or customer success.
Experienced in managing complex AI-driven digital customer workflows combining self-service tools, conversational agents, and human support.
Skilled at translating customer needs and operational constraints into clear, measurable product requirements and success metrics.
Able to communicate responsible AI concepts and collaborate effectively across product, design, engineering, support, and operations teams.