Senior Director, Engineering - AI Studio (CX & EX)
Freshworks (company site, opens in a new tab)15+ yrsChennaiOn-siteDirect career pageEst. 60–95 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and own the end-to-end AI Studio platform delivering front-end and Backend-for-Frontend (BFF) layers that enable builder experiences for AI agents within CX and EX product lines.
- Drive technical strategy, product roadmap, and execution to build tools for agent creation, testing, deployment, observability, and continuous optimization with a focus on reliability, scalability, and usability.
- Collaborate cross-functionally with AI platform, AI/ML, Product, and Design teams to align AI Studio capabilities with business goals and customer impact metrics such as build velocity, adoption, and ROI.
Minimum Requirements
- 15+ years in software engineering with at least 5 years in senior leadership roles (Director or above) managing product-facing platform or developer tooling teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Experience building and operating large-scale distributed systems using cloud platforms like AWS, Azure, or GCP, including front-end architectures and BFF/API layer design.
- Hands-on knowledge of AI agents and related technologies including LLMs, agent orchestration, evaluation, and production AI observability.
Ideal Candidate Profile
- Proven leader capable of managing large, multi-disciplinary engineering organizations with a track record of mentoring senior technical leaders.
- Experienced in delivering developer-facing products with high-UX quality and reliability at scale, such as low-code platforms or AI tooling studios.
- Strong strategic thinker who can translate complex AI technology capabilities into aligned product roadmaps and measurable business outcomes within enterprise SaaS environments.