Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong brand and Pune location balanced by niche CMDB/ServiceNow seniority, moderating applicant competition.
Highly domain-specific CMDB, ITAM, and ServiceNow expertise limits cross-industry transferability.
Mandatory 12+ years and specialized ITSM/CMDB expertise enforce strict filtering.
Lead business analysis for ITSM and ITAM initiatives focusing on CMDB integration, service mapping, and data quality improvement.
Define and document business, functional, and non-functional requirements; translate them into specifications and user stories for delivery teams.
Support CMDB governance including process mapping, data quality monitoring, remediation actions, testing support, and stakeholder communication.
Minimum 12 years of industry experience as Business Analyst or equivalent in enterprise IT environments.
Strong experience with ITSM and ITAM processes, including incident, change, problem, request, configuration, and asset management.
Proven experience in CMDB integration, service mapping, data quality, and governance initiatives.
Bachelor’s degree in IT, Computer Science, Engineering, Business Administration, or related field.
Experienced in stakeholder management and cross-functional collaboration across IT operations, architecture, and platform teams.
Familiar with enterprise ITSM/ITAM tools and concepts, such as ServiceNow, CSDM, discovery patterns, API integrations, and data governance.
Skilled in requirements elicitation, process modeling, workshop facilitation, and working in Agile, Waterfall, or hybrid environments.