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Mid-level Salesforce BA in a metro with a strong brand and common skillset increases applicant competition.
Salesforce CRM analyst skills transfer across industries, but financial domain knowledge increases fit sensitivity.
Explicit 4+ years Salesforce experience and CRM delivery expectations create moderate filtering on skills and experience.
Lead requirements gathering and end-to-end delivery of Salesforce CRM enhancement projects, including creation of user stories, functional requirements, and solution documentation.
Manage CRM production support, incident management, and resolution within SLAs to ensure operational stability and business continuity.
Coordinate UAT, release planning, and post-implementation validation while mentoring junior analysts and supporting process improvements.
4+ years of experience in Salesforce CRM, Systems Analysis, Business Analysis, or Application Support roles.
Strong experience leading requirements gathering, solution design discussions, and CRM project delivery.
Proficient in Salesforce CRM functionality, workflows, Agile methodologies, Jira, backlog management, and user story creation.
Work location: In-office collaboration required at least 3 days/week; timings from 2:00 PM to 10:30 PM IST.
Experienced in managing cross-functional Salesforce CRM enhancement initiatives and coordinating with product managers, architects, and development teams.
Capable of balancing strategic project delivery with operational support and incident management responsibilities.
Effective at stakeholder management across business and technology teams with strong communication and leadership skills for mentoring junior analysts.