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Mid-level metro role with common technical skills and moderate brand; telephony niche partly limits applicants.
Technical operations skills transfer, but telephony and campaign experience add domain specificity.
Explicit 3–5 years plus mandatory Python, SQL, observability, and telephony experience increases filtering.
Own production incident management and root cause analysis to ensure platform reliability.
Automate operational workflows and develop dashboards/utilities using Python and SQL to improve efficiency.
Manage campaign operations including data validation, telephony capacity planning, client reporting, and API integrations.
Bachelor's degree in Computer Science, Information Technology, or a related field.
3–5 years of experience in platform operations, production support, technical operations, or outbound campaign management.
Hands-on experience with Python, SQL, REST APIs, observability tools, and ticketing platforms.
Location requirement: Mumbai or Bangalore with five-day office workweek.
Experienced in managing SaaS or cloud-based platform operations with outbound campaign or telephony platform exposure.
Strong troubleshooting, root cause analysis, and automation skills with a data-driven approach.
Skilled at collaborating across Engineering, Product, Finance, and external vendors to drive operational excellence and timely reporting.