Senior Analyst – Platform Operations
Kapture CX (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own production incident management and root cause analysis to ensure platform reliability.
- Automate operational workflows and develop dashboards/utilities using Python and SQL to improve efficiency.
- Manage campaign operations including data validation, telephony capacity planning, client reporting, and API integrations.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3–5 years of experience in platform operations, production support, technical operations, or outbound campaign management.
- Hands-on experience with Python, SQL, REST APIs, observability tools, and ticketing platforms.
- Location requirement: Mumbai or Bangalore with five-day office workweek.
Ideal Candidate Profile
- Experienced in managing SaaS or cloud-based platform operations with outbound campaign or telephony platform exposure.
- Strong troubleshooting, root cause analysis, and automation skills with a data-driven approach.
- Skilled at collaborating across Engineering, Product, Finance, and external vendors to drive operational excellence and timely reporting.