Operations Engineer
Cotiviti (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 8–16 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead technical support and operational management for enterprise customers using Edifecs/Cotiviti Encounter Management products through installation, configuration, upgrades, and troubleshooting.
- Collaborate with Engineering, Development, Sustaining Engineering, and Sales teams to triage and resolve complex product and environment-specific issues affecting performance and adoption.
- Develop custom utilities, automation scripts, perform upgrades and hotfix deployments, and mentor team members to ensure customer satisfaction and operational efficiency.
Minimum Requirements
- Bachelor’s degree in Engineering or Master’s in Computer Science, Computer Information Systems, or related field.
- Minimum 3 years progressive product support experience, preferably in healthcare industry.
- At least 3 years experience with relational databases (T-SQL/ANSI-SQL) and 3 years experience in application development/support using Jscript, Java, C#, VB.Net, or Groovy.
- Minimum 2 years of experience with EDI systems including HIPAA knowledge, RDBMS, Web Apps, Tomcat, APIs, MFT, automation scripting, and familiarity with cloud platforms like AWS and Kubernetes.
Ideal Candidate Profile
- Experienced in supporting complex enterprise software products within healthcare or related regulated environments impacting customer adoption and performance.
- Able to independently troubleshoot, perform root cause analysis, and reproduce customer issues in controlled environments while collaborating across cross-functional teams.
- Technical operator skilled in automation script development, code modification, and proactive issue resolution with ability to mentor peers and manage escalations.