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Job Description
Structured overview of role & requirementsAbout This Role
Lead technical support and operational management for enterprise customers using Edifecs/Cotiviti Encounter Management products through installation, configuration, upgrades, and troubleshooting.
Collaborate with Engineering, Development, Sustaining Engineering, and Sales teams to triage and resolve complex product and environment-specific issues affecting performance and adoption.
Develop custom utilities, automation scripts, perform upgrades and hotfix deployments, and mentor team members to ensure customer satisfaction and operational efficiency.
Minimum Requirements
Bachelor’s degree in Engineering or Master’s in Computer Science, Computer Information Systems, or related field.
Minimum 3 years progressive product support experience, preferably in healthcare industry.
At least 3 years experience with relational databases (T-SQL/ANSI-SQL) and 3 years experience in application development/support using Jscript, Java, C#, VB.Net, or Groovy.
Minimum 2 years of experience with EDI systems including HIPAA knowledge, RDBMS, Web Apps, Tomcat, APIs, MFT, automation scripting, and familiarity with cloud platforms like AWS and Kubernetes.
Ideal Candidate Profile
Experienced in supporting complex enterprise software products within healthcare or related regulated environments impacting customer adoption and performance.
Able to independently troubleshoot, perform root cause analysis, and reproduce customer issues in controlled environments while collaborating across cross-functional teams.
Technical operator skilled in automation script development, code modification, and proactive issue resolution with ability to mentor peers and manage escalations.